FAQ's


SERVICE

When will I get my order?

This differs on your location and because we ship internationally, this would be difficult to answer here. You can either track your order or refer to our shipping policy for estimated times

Is my order tracked?

Yes, and you can follow your order's status here

Why isn't my pod listed?

That's not a problem, just contact us we will see if we can find your pod for you

I'm not happy with my product, what can I do?

First you should contact us, we are always here to talk. In most cases, we will send you out a replacement, providing it is within 30 days for purchase

Can I cancel my order?

Of course, but this needs to be done before the order is sent out. Contact us as soon as possible to do this

Can I change the delivery address?

Sure, but to do so, you need to let us know before the products get sent. Contact us as soon as possible to do this

Do you offers for wholesale?

We do and we have done so. Our wholesale prices are very competitive. Contact us with your requirements, and we will respond with pricing along with a unique discount code for your purchase.

COFFEE POD FAQ

Won't the pods damage my machine when it tries piercing the cap?

Our pod are designed to be a little shorter then the single use ones. That way when you close your machine,, it fits just right and nothing, gets damaged. Instead of getting pierced like a normal capsule, there are small holes in the capsule, that allows water to enter and coffee to come out

Are they dishwasher safe?

Yes. They can either be rinsed out under warm water or put into your dishwasher. They are incredibly durable so you don't need to worry about damaging them.

Why can't I get a good cup of coffee out of them?

They can be a little tricky to start with but after a few attempts you will learn how to get good coffee out of them. We strongly recommend that you get the tamper to go with them in order to be able to tamp properly. We also suggest a good burr coffee grinder, which helps a great deal in great brew.

For more information, check out our amazing guide on getting great coffee.

How long do they last for?

If you take good care of them, they can last up to 10 years! From time to time, the seals for the Nespresso, may need replacing due to normal wear and tear luckily we provide them. Its just a case of taking the old one off and putting the new one on.